I know to some people, LUSH is the happiest place since Disney World. The staff are happy, helpful and it’s smells delicious- what’s not to like?
Well… maybe it’s me, but i avoid the store like the plague. I don’t enjoy my experience shopping in store and if they offered free delivery online, i’d probably never step foot into the store again.
I have a love/hate relationship with the products. I really like the bath products they smell nice, look nice, feel nice on your skin… at the same time, why is a bath bomb £5? I can only content myself in a bath for 10 minutes, 20 max. So i need to really justify spending £5 per bath, to turn my water blue.
Lush online don’t offer free delivery ever. Secondly, i hate the way the package their online orders. Nothing is in bags and all the products go all over the packaging. So when i want something from Lush, i go into store… and hate every single minute of it.
It’s always incredibly warm
The UK is a relatively cold climate, meaning there aren’t many days you can go out without a jacket. Is there anything worse than walking into a store and it feels like a sauna? I’m not sure if the heat of the store is supposed to resemble a hot bath, but that’s what it feels like. Plus they’re always busy and cramped… no one enjoys shopping like that.
The people are too friendly.
Call me a scrooge. Call me British. The staff are just over-friendly. By all means, come up to me and ask if i’m okay- that’s good customer service. But when i say i’m fine, leave me alone. Please don’t walk around the store with me to see what i’m buying. I don’t need a shopping buddy!
I have anxiety so the prospect of going into the store does send me into a bit of a frenzy just because the staff are so in-your-face. I did a bit of research on this and apparently if you directly tell a member of staff that you wish to be left alone, for anxiety or said other reason, they will. Not only will they leave you alone but they’ll tell the other members of staff not to approach you either.
Maybe i’m making a big deal of this but i’d rather not have the entirety of the staff being told not to approach me and drawing more attention to me. Particularly when the staff could stop just being so
pushy in-your-face. I’m sorry but there is just no need for it, it’s incredibly uncomfortable. If i say i’m fine, i mean it. Please leave me to shop in peace.
At Christmas time an employee basically linked arms with me as she added products into my basket that i admitted i’d never tried. No please stop. Unless you plan on picking up my tab, get your hands out of my basket plz.
They pressure sell with a smile
I want to illustrate this point with an anecdote. A few weeks ago i had just popped in to get some stuff after uni. I was in the store two seconds when a woman came up and asked me if i was okay. I said yes, she then asked me if i’d been told about their new promotion- obvs not since she just watched me walk in the door. So she told me about their new charity bath bombs and the cause behind it etc. Once she’d finished, i thanked her and tried to proceed with my shopping. She continued to stand by me and asked me if i’d like one of the bath bombs. I said, ‘it’s okay thanks, i’m just having a look’ as she continues to stand beside me. By this point i’m starting to get anxious because she still isn’t taking the hint. She then stood beside me while i looked at the other bath bombs and proceeded to tell me that the charity bath bombs were for a great cause.
I continued to politely thank her every time she’d say something about these bath bombs, while she was still standing beside me i add. I went to make my way to pay and she stops me again and says ‘are you really sure you don’t want one?’
It’s pressure selling with a happy face. “They’re just being nice” people tell me, no i don’t find it pleasant in the slightest. I find it awkward and stressful and annoying.
The inside jokes
The staff in Lush always seem to be the best of friends. Like at my work, only around 50% of the staff get on and 5% are friends outside of work. I always seem to get caught up in the staff’s inside jokes. Maybe it’s just because i can be incredible awkward, but i really don’t care about the hilarious antics you and your co-workers got up to before the shop opened.
I equally don’t want to see you all wiping glitter all over each other and all the awkward flirting. As a customer, i don’t actually care for all the inside jokes, infact it just re-inforces how outside we all are.
It takes a year to pay
Select the bath bomb. Print the label. Put it in a bag. Close the bag. Repeat six times. And all the small talk that this entails. I just can’t.
By this point, i’m an over-heated, anxious, tired mess and it takes me a good few months to talk myself into going back in.
I’d love to know your experiences with Lush! Maybe you’re in the same boat as me and just find it a nightmare or maybe you love it! Either way, please let me know in the comments below.
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– Gemma Lynsey
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